Responsible Gambling

V.Vegas holds a valid gaming licence from the Curaçao Gaming Control Board under licence 8048/JAZ. The wellbeing of our players is every bit as important to us as entertainment. Our responsible gambling programme is built on three core pillars: prevention, intervention, and support.

We fund independent research into problem gambling and collaborate with leading organisations to ensure players have access to the best possible help. Our customer service team is trained to recognise signs of problematic gambling behaviour and to proactively respond to concerning signals.

Gambling at V.Vegas should be an enjoyable form of entertainment — not a source of income, a way to solve financial problems, or an escape from stress. Before you start playing, we recommend that you set a budget and stick to it, decide in advance how long you want to play, accept that losses are a normal part of gambling, avoid chasing losses, and take regular breaks.

• Gambling is entertainment, not a financial strategy
• Never gamble with money you cannot afford to lose
• Take breaks — step away from the game when you feel frustrated
• Alcohol and gambling are a risky combination
• Past wins have no influence on future game outcomes

• Spending more time or money gambling than intended
• Gambling to recover previous losses
• Neglecting work, family, or social obligations due to gambling
• Feeling restless, irritable, or anxious when not gambling
• Hiding gambling habits from people close to you
• Borrowing money or selling assets to fund gambling
• Unsuccessful attempts to limit or stop gambling

V.Vegas offers a complete set of responsible gambling tools, available at any time in Account Settings under Responsible Gambling. All tools are free and take effect immediately (for limit reductions) or after a 24-hour cooling-off period (for limit increases).

Players can set daily, weekly, or monthly deposit and loss limits at any time. A reduction to a limit takes effect immediately. An increase to a limit requires a 24-hour cooling-off period before it is activated, to prevent impulsive decisions.

How to set or change limits

• Log in to your account
• Go to Account Settings → Responsible Gambling → Limits
• Choose the limit type and amount
• Confirm — you will receive an email confirmation once the limit has been set

Session time limits allow you to set the maximum duration of a single gaming session. Once the limit is reached, you will be automatically logged out of your account.

Reality Check

Reality Check reminders appear at intervals you set yourself (30, 60, or 90 minutes) and display the following information:

• Total duration of the session
• Net winnings or losses
• A prompt asking whether you wish to continue or end the session

Self-exclusion allows you to lock your account for a set period or permanently. To self-exclude, contact us at support@vvegas.ca or use Account Settings → Responsible Gambling → Self-Exclusion.

Available exclusion periods

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent

During self-exclusion

• Your account will be locked immediately
• All marketing communications will cease
• Any pending bonuses will be forfeited
• The creation of new accounts will not be permitted

V.Vegas has a strict 18+ policy. We use age verification technology at registration and continuously monitor accounts. To protect minors in your household, please follow these guidelines:

• Never share your login credentials with others
• Log out after every gaming session
• Use parental control software at the device level
• Keep payment details protected from third-party access

Recommended parental control tools

• Gamban (gamban.com) — blocks access to all gambling websites on the device
• Net Nanny (netnanny.com) — comprehensive web content filtering
• Betfilter (betfilter.com) — dedicated gambling website blocking

You are not alone. There are many free, confidential support services available around the clock.

If you have concerns about your gambling behaviour or would like to activate any of the responsible gambling tools, our dedicated team is available around the clock.

To request a self-assessment questionnaire or to activate self-exclusion by email, contact us at support@vvegas.ca with the subject line "Responsible Gambling". We treat all such requests with the utmost confidentiality and care.